Terms & Conditions

Orders

Orders can be placed by fax, mail, email, Internet or via the phone.

Postage and Handling

Postage is calculated and displayed as part of the ordering process and for UK customers is charged at £2.45 per item but to the maximum of £14.70. Customers may request the order to be delivered within two working days; then a Priority Service Surcharge of £10.00 will be added to the standard postage rate.

Orders are usually despatched within five working days from receipt of order however this may vary depending on where you are. Please remember: preview time starts when you receive your programmes, not when we send them.

All shipping and handling charges are automatically calculated for orders placed on the web site and can be viewed on the final Order Summary screen.

Please note that all international customers would be required to pay before shipment of goods. Please contact customer service department to obtain a quotation for the goods and handling/postage charges.

Disclaimer

Classroom Video Ltd shall have no liability (including but not limited to liability by reason of negligence) to users of the products. Users of products will be responsible for making their own assessment of the information and should verify all relevant representations, statements and information with their own professional advisers.

Payment

Prices are quoted in British pounds and are subject to change without prior notice. The price is exclusive of any applicable value added or other tax which you shall be additionally liable to pay to us.

Payment must be made strictly within 30 days from the date of the invoice. In case of late payment, Classroom Video Ltd maintains the right to apply interest of 1 GBP for every week of non-payment. In addition we reserve the right to apply a late payment charge of 40 GBP.

We accept payment by cheque (payable to Classroom Video Ltd), electronic bank transfers, bank drafts and major credit cards (Visa & Mastercard). We recommend that customers outside the UK use credit cards.

If paying by bank transfer (we will not be responsible for third party bank charges), please notify us in advance stating invoice number(s), amount to be paid and your name, company or institution. We accept payment in British pounds and Euro only.

Refund and Returns Policy

Returns will be accepted under our Preview Policy (see below).

Claims for damaged/faulty goods must be made within seven days of receipt of goods. However, should there be any technical problems with your programme for up to three months from the date of the invoice; we will gladly replace it free of charge.
No replacements will be given after three months from the invoice date.

Refunds will only be given in case of overpayment of an invoice. No refunds will be given on programmes paid in full and then returned to us. Preview facility should be used for any programmes raising suitability questions. Credits from all paid and returned goods can only be used against any future orders.

Please contact our customer service department to arrange a replacement.
You can do this by email (orders@classroomvideo.co.uk) or by phone on +44 117 929 1924.

Preview Policy

Conditions of Preview

Classroom Video Ltd offers programmes on a 14-day no obligation preview basis. This means you can assess our programmes over a two week period in order to decide whether to purchase the programme for your institution. We do not charge you for this service. However, it is your responsibility to ensure programmes you do not require are returned to us in a re-saleable condition within the agreed preview timeframe.

Classroom Video Ltd will charge a late return charge of £15.00 for all returns outside the preview terms.

Customers are liable for the cost of return postage charges.

We advise all customers to obtain a certificate of posting when returning our goods. Should the parcel be lost in transit it would be required to obtain a credit in full. The certificate of posting must show the name of our company, the date of despatch, and have an official post mark.

To return goods you must first fill out our online Returns Survey, which can be found in our 'Preview Policy' section. You will then be given a Returns Code, which you must then include with your returned goods. All returns should also include paperwork quoting invoice number, name, position, email, and the name and postcode of the school.

Preview times can be extended if your workload is heavy — please contact our customer service department.

Programmes sent out for preview are for professional assessment purposes only. They may not be screened to a class or any other audience unless they have been purchased. All programmes remain the property of Classroom Video Ltd until paid for in full.

Preview orders will be invoiced with a 100% satisfaction guarantee valid for 30 days from the date of invoice.

No claims or returns will be accepted after 30 days from the date of invoice, unless prior arrangements have been made. No returns will be accepted from international customers.

Customers are liable for the cost of return post charges and are liable for the cost of goods returned damaged and/or marked and/or scratched.

Copyright

It is unlawful to copy, duplicate or convert all or part of any Classroom Video Ltd programme unless written permission has been obtained from Classroom Video Ltd.

Classroom Video Ltd programmes may not be edited, broadcast, transmitted by cable or otherwise transmitted on any multi receiver, open or closed circuit system whether or not admission is charged without prior written permission. Breach of copyright may lead to prosecution.

British Copyright Laws prescribe severe penalties for individuals, institutions and corporations. Legal action will be taken against any individual or institution who infringes our copyright. This applies to both Classroom Video Ltd-produced programmes and those we distribute on behalf of other producers.

Copyright regulations prohibit you from altering the format. For example, digitising a Classroom video Ltd DVD format is illegal under the Copyright law.

If you are interested in placing our programmes on to your institution’s network please ask your IT department to contact us on +44 117 929 1924 or email sitelicense@classroomvideo.co.uk.